Order Desk Support Agent – Entry level (Bilingual)
We are seeking a motivated and detail-oriented Entry-Level Order Desk Clerk to join our team. This position is ideal for someone who enjoys organization, customer service, and working in a fast-paced environment. The successful candidate will process incoming online orders, coordinate shipments with warehouses based on inventory availability, and prepare invoices. As they become more familiar with our products and processes, they will gradually take on additional responsibilities, including handling customer calls and managing a higher volume of orders.

1. Process and review incoming online orders accurately and efficiently
2. Determine the appropriate warehouse for shipment based on inventory availability and ship to location
3. Prepare and generate customer invoices
4. Maintain accurate order records and update internal systems
5. Communicate with warehouses and internal departments as needed
6. Provide support to customers by phone and email
7. Gradually take on increased order volume and customer interactions as product knowledge develops
8. Assist with general administrative and clerical duties

1. Minimum High School Diploma required
2. Fully bilingual in French and English (spoken and written)
3. Basic computer proficiency including order entry systems, inventory software, and email
4. Strong attention to detail and organizational skills
5. Good communication and customer service abilities
6. Ability to work independently and as part of a team
7. Previous customer service or order desk experience considered an asset
8. Interest or passion for 12-volt electronics products is an asset, but not required