Technical Support Agent - 12 Volt Mobile Electronics Distributor
We are seeking a highly skilled and customer-oriented Technical Support Agent to join our team at Automobility, Canada’s largest 12 Volt Mobile Electronics Distributor. As a Technical Support Agent, you will play a crucial role in assisting customers with technical issues related to our extensive range of mobile electronics products. Your expertise will ensure that our customers receive timely and effective solutions, enhancing their overall experience and satisfaction.

1. Provide exceptional technical support to dealers and end users via phone, email, or through our ticketing system, regarding installation, troubleshooting, and maintenance of 12 Volt mobile electronics products.
2. Diagnose customer issues accurately and efficiently, utilizing product manuals, technical documentation, and your own expertise.
3. Guide customers through step-by-step processes to resolve technical or installation problems.
4. Escalate complex issues to higher-level technical support or product specialists, when necessary.
5. Document customer interactions and resolutions in the company's ticketing system.
6. Stay up-to-date with the latest product information, technical specifications, and industry trends to deliver accurate and relevant support.
7. Stay up-to-date with the latest product information, technical specifications, and industry trends to deliver accurate and relevant support.
8. rovide technical assistance to internal teams, such as sales and marketing, to support their efforts in promoting and selling our products.

1. High school diploma or equivalent; relevant certifications or technical qualifications are a plus.
2. Proven experience as a technical support agent, preferably in the 12 Volt mobile electronics industry.
3. Strong knowledge of 12 Volt mobile electronics products, including car audio systems, remote starters, dash cameras and related accessories.
4. Excellent troubleshooting and problem-solving skills with the ability to think analytically and logically.
5. Effective communication skills, both verbal and written, with the ability to explain technical concepts to customers with varying levels of technical expertise. Knowledge of the French language is a plus.
6. Patience, empathy, and a customer-centric approach to deliver outstanding support experiences.
7. Familiarity with ticketing systems to manage and track customer interactions.
8. Ability to work in a fast-paced environment, multitask, and prioritize effectively.
9. Flexibility to work evenings and Saturdays based on customer demand/seasonality.
10. Positive attitude, team player mindset, and willingness to collaborate with cross-functional teams.