Return Authorisation Form

If the problem requires that you send your product to us for repair, we will provide you with a RETURN AUTHORISATION NUMBER (RA#). When shipping the Products, clearly print the RA# on the outside of the shipping carton, and ship via any courier of your choice – PREPAID, otherwise it will be REFUSED by our receiving department.

Step 1: and Print the Return Authorisation Form
RETURN AUTHORIZATION FORM
Step 2: Fill-in your Return Authorisation Form and submit it to AutoMobility by fax at 1.888.553.7827 along with the original bill of sale.
Step 3: Once we receive your Return Authorisation Form, we will provide you a RETURN AUTHORISATION NUMBER, which must be included on the outside of your shipping box.

Note: Any items refused for warranty upon inspection will automatically be returned to the customer freight collect. All warranted items replaced or repaired will be shipped back freight prepaid.

Service Contact Information

For questions regarding Service/Warranty, please contact our service department by phone or e-mail Monday-Friday, 8:30am-5:00pm Eastern standard time. 514.745.8030 – 1.888.55.START

Service Manager
Joe Bairos   Ext:222
E-mail: AutoMobility service
Service Coordinator
Kendal Tannis   Ext:252
E-mail: AutoMobility warranty
Service Clerk
John Mavromaras   Ext:231
E-mail: John Mavromaras
Service Technician
Erick Jara   Ext:246
E-mail: Eric Jara

Eclipse Unlock Procedure

If you own an Eclipse headunit and the ESN security is enabled and you lost or misplaced your KEY DISC to unlock the security, simply complete the e-form below and click Submit at the bottom to send your information. A representative will be pleased to get back to you as soon as possible.
THIS WEB FORM IS FOR CANADIAN RESIDENTS ONLY

Fill the Form

Full Name
Email Address
Region
City
Postal Code
Phone
Head Unit Model
Serial# or ID# *
Security Code **
* For ANY Navigation unit, you can find the Serial number of the unit on a white sticker on top or under the Nav unit. For other radio's, the ID number of the unit is the electronic serial number. In order to display the electronic "ID" serial number, please follow the ESN unlock procedure instructions located under this form.

** The Security Code is an electronic alphanumerical number displayed on the headunit screen. In order to display the Security Code, please follow the ESN unlock procedure instructions located under this form.

Eclipse Security Network

To unlock Eclipse radio ESN code, please download the unlocking procedure for your model.
ESN Unlocking Procedure: